FAQ

Children

I have a 5 year old and an 8 year old, will they be together?

Yes. One of the great things about Clip ‘n Climb is that everyone climbs together!

Do parents have to stay with the climbers the whole time?

Although parents do not have to stay in the arena, we do require 1 responsible adult to remain on site whilst the child is taking part in the activity (4-12 yrs. 12-17 yrs only permitted unsupervised with signed permission from a guardian with membership status. Please contact reception for details.)

Must my child be 4? What if they are 4 in 2 weeks?

Unfortunately although we all know that little monkeys can be awesome climbers our minimum age is 4, even if they are 4 in 2 weeks. It is the parent’s responsibility to ensure that their children are old enough to participate. Unfortunately if we become aware that a participant is under age we are required to stop their further participation. In this instance you will not be entitled to a refund.

My child has never climbed before, can I just book a session? How does it work?

Yes you can just book them into a session. Sessions are available for complete novices or even our regular weekly Clip ‘n Climbers. All climbers must attend our safety briefing and harness fitting. There are a range of climbing challenges in the arena which all work through the use of auto belays.

Facilities

Do you have lockers?

Yes, we have small lockers available at Reception, big enough for coats or small bags. These are free to use.

Do you have wheel chair access?

Yes we do 🙂 via a lift in the entrance hall.

Climbing

What is suitable footwear & clothing?

We do not allow participants to wear any open-toed shoes or high heels. So, unfortunately, this means that you cannot wear Crocs, flip flops or sandals. It is also really difficult to climb in wellies!

We recommend that participants wear loose comfortable clothes that do not restrict movement. Please do not wear skirts or dresses.

If you chose to wear shorts, we recommend that they are slightly longer for your comfort as it is preferable if the harness isn’t sitting against the skin. Also, it is recommended that shoulders are covered for the same reason.

Please remove all jewellery for safety reasons.

How long do sessions last?

Sessions last approximately 1 hour and a half.

The first half hour is a safety briefing and harness fitting (this may be shorter during quiet sessions). There is then approximately an hour climbing in the arena.

For example, if you have booked a 09:30 session:

  • Arrive at centre reception to check in at approx 09:15 am
  • Session briefing begins at 09:30 am
  • Up to 30 minutes for the safety briefing depending on session capacity
  • 10 am – 11 am: Climbing time!
  • 10:55 am: Shout for ‘last climb’
  • 11 am – Collect back harnesses & pats on the back all-round for being awesome!
Can adults climb? Will they be in the same area as the kids?

Yes adults can have a go too! We don’t think the fun should just be for the kids! At Clip ‘n Climb you all participate in the same arena.

What is a Clipper?

Volunteering as a Clipper is a great way to be involved in the experience without committing to climbing yourself. Joining participants onto the safety lines is an easy and we will show you how it works safely at the start of the session. It’s a great way to promote family interaction or involve all members of a group. However we understand that it’s not for everyone so please only volunteer if you want to!

Do I have to be a Clipper?

No. it is entirely up to you. Volunteering is a great experience for interaction with your group, but we understand that it isn’t for everyone. Clip ‘n Climb staff will also be circulating around the climbing arena attaching participants onto ropes and ensuring that everyone is happy and enjoying themselves. If you are happier watching from the comfort of the café then please do 😊

Do I have to Clip other people’s children?

We feel that one of the great things about Clip ‘n Climb is that parents have the opportunity to get involved in the experience by choosing to volunteer to become a clipper. If you do choose to volunteer then we would only expect you to clip the people within your group so that you can interact with your family and friends. Clip ‘n Climb staff will also be circulating to ensure that anyone without a family member or friend clipping them is also enjoying their experience.

Which climbs are the easiest?

We have a smaller area at the back of the climbing arena and a number of easier climbs, including Amazing , Big Cheese, and jungle gym ladder to name a few, but it’s probably best to ask our staff who are on hand and can give you a few tips if you are finding things a bit tricky. If you are finding things really easy our staff can also give you some harder challenges to try too!

Booking

Do I have to book?

It’s always advisable to book online (especially at weekends and during holidays) as we often sell out sessions. Sometimes it’s possible to book a session last minute on the day, but we can’t guarantee there will be availability. You can check our availability 24hrs a day online.

You can book your session here.

Do I have to book over the phone?

The easiest way to book is online, unless you are booking a birthday party package, in which case please give us a call on 01752717567 or email us on info@clipnclimbplymouth.co.uk with your requirements and then we will call you.

Do I have to book the Leap of Faith/Vertical Drop Slide in advance?

You can easily book this in advance if you wish, but it is usually possible to buy a Leap of Faith on the day, your instructor will explain how to do this during your session briefing.

Please be aware that the Leap of Faith and drop slide are subject to availability and a minimum height of 120cm. They also incur an additional charge of £2.50 per person.

Do you sell gift vouchers?

Yes we do. They are available to purchase over the phone or in person. These can be posted to your home address for just a small surcharge to cover postage costs.

Do I need to hire any equipment?

No, all safety equipment will indeed be provided. Simply wear appropriate clothing for the activity. Note: Please be aware that we cannot allow participants to wear their own climbing harnesses.

How much does a birthday party cost?

For a climbing only party the cost is the same as a regular climbing session £12.50 per person. For the party package the cost is £18 per person this includes climbing and party food at your designated table in the café.