For climbing bookings, you can cancel or amend your booking up to 48hrs in advance of your booking date. Unfortunately, we are unable to offer refunds if less notice is given or when a booking is made within the 48-hour notice period, you are committing to the booking, and a refund will not be given.
For Exclusive Climbing Sessions and Corporate Events, you can cancel or amend your booking up to 7 days in advance of your booking date.
Refunds will only be given if the cancellation is received 7 days in advance or more. Please contact us to cancel or rearrange a booking.